Top Questions! Our Answers

I don't understand monthly subscription products, can you help me? 

We sure can! Our Monthly Subscriptions are products that bill on a monthly basis. For our month-to-month subscription products, that means you will be billed on the 11th of the month. If you select a 3 month prepaid option, you are receiving a discount for buying a 3 month plan upfront. 

Can I purchase any of Shaggy's subscription boxes just one time? 

Yes, you can! In checkout, you can click GIFT and it turns off auto-renewal. Or, you can buy and then login to your account and turn off auto-renew by cancelling. 

What's the difference between you and the other dog subscription boxes out there? 

Great Question! We set out from the beginning to create a monthly experience that fit every dog and dog owner. That is why everything is customizable with our box. You can choose from 3 different base boxes, you can add on more products every month, you can subtract products from your box every month. It is totally up to you and your dog with regards to what you receive in your monthly box. That makes our dog subscription box totally unique. 

Why is my package not here yet? I ordered 2 days ago.

We process orders within 2 business days after purchase. 90% of the time, it is the same day in which the order was purchased. If you have a special order, either with certain allergies or sensitivities, special requests for toys or clothing sizing issues, it can take a little bit longer to make sure we get your order just right. After we process your order, our shipping partners, FedEx + USPS take over. If you selected the 2 day shipping option, you will get your package 2 days after it was processed. If you selected to receive a themed box, it takes up to 2-10 business days from when it was processed. 

Where is my recurring monthly box? It is the middle of the month and I don't have it yet!

We hear you! We know you and your dog are anxiously awaiting you monthly recurring Shaggy delivery; we love the hype! We generally ship in the last week of the month; sometimes earlier due to holidays. We will notify when it is building and make sure to alert you when it ships! 

Can I see your Style Options before checking out?

Yes, you actually select your style piece before you checkout. You also pick out your Style outfit every single month. 

I am a recurring subscriber to ShaggyStyle, how do I select my monthly style outfit?

After we process your renewal on the 11th of every month, we will email and ask you to pick out your next outfit. We will make sure to get a response before we ship. 

Frequently Asked Questions

Account

How can I make changes to my profile?

You can update your billing, shipping and account profile by logging into your account. CLICK the LOG IN now button in the navigation banner and sign in. 

How can I make changes to my recurring subscriptions and add-on products?

You can also update all of your monthly subscriptions and add-on products by logging into your account. CLICK the LOG IN now button in the navigation banner and sign in. 

I somehow managed to lock myself out of my account, please help!

Happens to the best of us! Not to worry. You can click the FORGOT PASSWORD link that appears when you login to your customer account. CLICK the LOG IN now button and then hit FORGOT PASSWORD? Still can't login? Email us at [email protected]!

Billing & Shipping

Where do you ship to?

At this time, we only ship within the United States. Soon we will be adding Canada, Mexico, and other countries. Stay tuned!

You even ship to Alaska and Hawaii?

We sure do, however, it will come via FedEx Pak (Bag)  instead of a ShaggySwag Themed Box. And the best part is that it will arrive in 2 days after we ship.

What are the shipping fees?

We offer FREE shipping within the U.S. You can select between 2 day guaranteed delivery via FedEx Pak, or 3-7 business days via FedEx Smart Post with a Shaggy Themed Box. 

When will I be billed?

You are billed on the 11th of the month. For month to month customers, your ShaggySwag subscription will renew on the 11th of every month, starting the month AFTER you order. For example, If you ordered on the 5th of January, you will receive a box 7-10 days after, and then be auto renewed on the 11th of February and can expect to receive that box in the last week of February. 

Am I be billed every month?

Great question and actually one we receive often (see Top Questions above) All of our subscription products (Base Box + Add-ons) are RECURRING SUBSCRIPTION products. Meaning Yes, if you have purchase these products, you will be billed on the 11th of every month. 

When can I expect my box every month?

If this is your first month with us, you can expect to receive your first box within 3-10 business days after your purchase depending on which shipping method you chose.  For every month after that, you can expect delivery of your box within the last week of the month. 

My box still hasn’t arrived yet. What should I do?

Take a deep breath! We will make sure we figure out what is going on with your box. First thing you should do is to find your email that alerts you that your shipment is en route. Click the tracking code and see if that can answer your question. If you are still having issues, please email us at [email protected] and we will get right on it. 

What payment options do you accept?

We accept all major credit cards and PayPal. 

How do I update my shipping address or payment information?

You can update your shipping address and payment information by logging into your customer account. Click the LOG IN button at the top of the nav bar to enter your customer page. 

Products & Subscriptions

What types of products can I expect from ShaggySwag and where are they from?

Every month you can expect to receive the following depending on the base box you selected: ShaggySwag, 2 Light Chewer Toys, 2 bags of Treats, 1 Chew. ShaggyShredder, 2 Heavy Chewer Toys, 2 Bags of Treats, 1 Chew. ShaggyStyle: 1 ShaggyOutfit, 1 bag of Treats, 1 Lite Chewer Toy. 

Why do you have so many options of boxes and add-ons?

We pride ourselves on having a BOX FOR EVERY TYPE OF DOG AND DOG OWNER. That is why we want to give as many options as possible for the dog owner. You Shaggy delivery will bring you exactly what is on your and your dog's wish list, every month. 

Why are there different price points for each type of box?

Well, ultimately it comes down to the contents within the box. Shredders is more expensive because the ultra tough toys are more expensive. Style is more expensive because Dog Outfits, while absolutely are awesome, are more expensive and tougher to source. 

My dog has allergies/sensitive stomach. Do you offer special boxes for those pups that are a bit more sensitive?

Yes. If you let us know what type of allergies or sensitivities, we will do our absolute best to make sure we don't send you anything with those allergies listed. If your dog has MANY allergies, we recommend that you select the ALL TOYS option within the Tell Us About Your Pup user step. 

How do I update or pause my subscription?

Within your Customer Account page, you can update and pause your subscription. Click LOG IN in the navigation banner and follow the instructions to login and change your subscription information. 

How do I cancel my subscription?

We never want to see you go, but if you ever need to cancel your subscription at any time, please login to your account and click EDIT on your subscription. From here, you will be able to cancel your subscription. 

Gifting

Can I gift ShaggySwag?

Of course! ShaggySwag is the best gift you could give to a dog owner. All you have to do is click GIVE AS A GIFT in checkout. 

What if I am a bad friend and don't know all the details about their dog?

Not to worry, these data fields aren't required. (Although, you probably should know that!). It's the thought that matters. 

Gifting doesn't auto-renew, does it?

When you select GIFT in checkout, it automatically turns off auto-renewal. You are able to RENEW if you would like to continue to give the best gift on the planet. 

Returns + Refunds

What is your return and refund policy?

Products are tested and blessed by our Shaggy employees...so we hope your pup loves them as much as ours! In addition, we only source the highest quality items on the market. If there’s ever an item that doesn’t make your pup’s tail wag with joy, we’ll send a replacement, FREE of charge. To initiate a different item being sent, please contact us at [email protected]